1. Agreement and contracting party
These Terms of Use govern access to https://listingroyale.com/, customer accounts, ordering, production, hosting, domain assistance, communications, and other services provided by ListingRoyale, referred to as we, us, or our. Our contact email is office@listingroyale.com and our mailing address is office@listingroyale.com.
By creating an account, clicking the checkout agreement, placing an order, paying an invoice, or using a service, you agree to these Terms and the policies incorporated by reference. If you act for a brokerage, agency, company, property owner, or another person, you represent that you have authority to bind that party. If you do not agree, do not order or use the services.
You need to accept the Terms of Use and acknowledge the Privacy Policy only once for your customer account. If we publish a significant change, we will notify you at the account email address and require a new agreement before a later order or payment. Order-specific refund and domain terms may require approval for each affected order.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter a contract. You must provide accurate information, keep it current, protect account credentials, and promptly tell us about suspected unauthorized access. You are responsible for activity conducted through your account unless applicable law provides otherwise. We may require identity, authority, listing, ownership, or payment verification.
3. Services and project scope
We create and support photo-led and walkthrough property websites and related digital materials. Depending on the selected package and availability, services may include property pages, branded and unbranded presentations, hosting, copy layout, media integration, file delivery, domain registration or connection, revisions, photography, video, floor plans, Matterport, drone work, rush production, and related services.
The order summary, invoice, accepted proposal, package description, and any written change order define the project scope. Examples, previews, demonstrations, estimates, and expected launch dates are illustrative unless expressly included in the order. On-location services depend on geography, access, safety, weather, airspace, licensing, vendor availability, and local rules.
4. Orders, pricing, taxes, and changes
Prices are displayed in U.S. dollars unless stated otherwise. Taxes, payment processing charges, registrar costs, travel, permits, licensing, and third-party expenses may be added when disclosed or legally required. Domain availability and registrar pricing can change before registration and are rechecked after payment.
An order is not final until required information is submitted, applicable policies are accepted, and payment is successfully authorized or an invoice arrangement is approved. We may reject, pause, or cancel an order for pricing or technical errors, suspected fraud, unlawful content, unavailable services, safety concerns, or inability to verify required rights. If we cancel an unfulfilled paid order, we will provide the refund required by the applicable refund policy and law.
Customer-requested scope changes, replacement media, new pages, additional revisions, expedited work, or changes after approval may require added fees and a revised schedule. We will seek approval before charging a material additional amount.
5. Payment and billing
Payments are processed by Stripe or another disclosed payment provider. We do not store full payment card numbers. You authorize the applicable provider to charge the amount shown at checkout or on an approved invoice. You are responsible for valid payment information, applicable taxes, and undisputed charges.
If a payment fails, is reversed, or is disputed, we may pause work, withhold delivery, suspend hosting, or recover reasonable collection costs to the extent allowed by law. Before initiating a chargeback, please contact office@listingroyale.com so we can investigate. Nothing in this section limits rights that cannot legally be waived.
6. Customer materials and required permissions
Customer Materials include photographs, videos, floor plans, property details, logos, trademarks, headshots, biographies, testimonials, music, copy, links, credentials, and other content supplied or approved by you. You retain ownership of Customer Materials.
You grant us a worldwide, nonexclusive, royalty-free license during the project and any agreed hosting period to host, copy, edit, format, resize, transcode, display, distribute, and otherwise use Customer Materials as reasonably necessary to provide, secure, support, and demonstrate the ordered services. We will use a project in our portfolio or marketing only when authorized by you, the listing agreement, or another valid permission.
You represent and warrant that you have all rights, releases, licenses, consents, and authority required for Customer Materials and the requested use. This includes photographer and videographer licenses, music rights, floor-plan rights, trademark permissions, model or publicity releases when needed, brokerage approval, property-owner authority, and permission to publish personal contact information.
7. Real estate, MLS, advertising, and fair housing compliance
You are responsible for the legality and accuracy of listing content, property claims, square footage, pricing, availability, disclosures, licensing information, brokerage attribution, MLS rules, local board rules, advertising records, and required equal housing or agency notices. You must not submit or request content that states or implies an unlawful preference, limitation, or discrimination concerning a protected class.
We provide website-production and marketing technology services. We are not a real estate broker, appraiser, inspector, title company, attorney, tax adviser, MLS, or guarantor of a sale. We do not independently verify property facts. You must review and approve the final presentation before public use.
8. Production, review, approvals, and delivery
Production schedules begin after confirmed payment and receipt of all required assets, access, instructions, approvals, and third-party availability. Dates are estimates unless a written agreement expressly guarantees a deadline. Delays caused by missing materials, customer revisions, vendors, registrars, platforms, force majeure events, or unsafe conditions extend the schedule.
You must review proofs promptly and identify errors, omissions, and required changes. Approval authorizes publication. We are not responsible for an issue you approved or failed to identify when it was reasonably visible in a proof, except to the extent liability cannot be excluded. Included revision rounds are defined by the order. A revision changes an existing direction and does not include a new concept or expanded scope unless agreed.
9. Domains and third-party services
Domain registration, DNS, payment, email, hosting, analytics, mapping, video, virtual tours, cloud storage, and other integrations may be provided by third parties, including NameSilo and Stripe. Their terms and privacy practices also apply. We do not control third-party systems and are not responsible for their independent acts, outages, policy changes, or data practices.
When we register a domain for you, it may initially be managed in our registrar account on your behalf. Availability is not guaranteed until registration succeeds. Registration fees, redemption fees, premium pricing, transfers, and renewals may be nonrefundable. Auto-renewal is disabled unless separately authorized. You are responsible for timely renewal and accurate registrant information. Additional Domain Registration Terms apply.
10. Hosting, availability, and archival materials
Hosting lasts for the period included in the order or later purchased. We may use maintenance windows and modify infrastructure. We do not promise uninterrupted, error-free, or permanently available service. Search ranking, traffic, buyer engagement, lead volume, seller satisfaction, and property sale outcomes are not guaranteed.
After hosting or the customer relationship ends, we may disable the website and delete project files according to our retention practices. You should retain original assets and delivered files. We are not a permanent archive or backup service.
11. Cancellations, refunds, and nonrefundable costs
The Refund and Cancellation Policy is incorporated into these Terms. Refund eligibility depends on work performed, committed production time, delivered services, payment-provider rules, and nonrecoverable third-party costs. Registered domains, completed on-location work, permits, travel, rush capacity, licensed media, and other committed third-party expenses may be nonrefundable where permitted by law. Mandatory cancellation, cooling-off, and refund rights under applicable consumer law remain in effect.
12. Communications and electronic records
You consent to receive account, security, policy, order, payment, production, domain, and support communications electronically at the contact information you provide. You can download or print these Terms and public policies using a current web browser. You may request an accessible or paper copy and may update your email by contacting office@listingroyale.com or through available account settings.
Your checkout click is your electronic signature and agreement. Electronic records and signatures may not be denied effect solely because they are electronic, subject to applicable law. You may withdraw consent to future electronic records by contacting us, but doing so may prevent online ordering or require account closure when electronic delivery is necessary. We do not charge for a reasonable paper copy, although delivery costs may apply where allowed.
Marketing emails are separate from transactional messages. Commercial messages will include sender identification, a valid mailing address, and an unsubscribe method as required. Unsubscribing from marketing does not stop necessary account or order notices.
13. Our intellectual property
We and our licensors retain all rights in the ListingRoyale name, platform, software, templates, workflows, designs, code, documentation, know-how, and preexisting materials. Except for the limited right to use a delivered website and files for the listing campaign and related business promotion, no ownership transfers unless a written agreement expressly says so.
You may not copy, resell, sublicense, reverse engineer, scrape, interfere with, or create derivative services from our platform or proprietary materials except as allowed by law or a written license. Feedback may be used without restriction or compensation, provided we do not identify you without permission.
14. Acceptable use
You may not use the services to violate law, intellectual property, privacy, publicity, fair housing, anti-discrimination, advertising, MLS, export, sanctions, or communications rules. You may not upload malware, deceptive content, unlawfully obtained personal data, illegal surveillance material, or content that is fraudulent, threatening, defamatory, obscene, exploitative, or harmful. You may not probe security, bypass access controls, overload systems, impersonate another person, or use the service to send unlawful spam.
We may remove or disable content and suspend access when we reasonably believe it violates these Terms, law, third-party rights, or system security. We may preserve and disclose information when legally required or reasonably necessary to address fraud, safety, security, or legal claims.
15. Copyright complaints
If you believe material hosted through our service infringes copyright, send a notice to office@listingroyale.com containing identification of the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature. We may remove content and notify the customer. Any statutory safe harbor depends on satisfying all applicable legal requirements, including any required Copyright Office agent designation.
16. Confidentiality and privacy
Each party will use reasonable care to protect nonpublic business information received for a project and will use it only for the relationship, except when disclosure is authorized or legally required. This obligation does not cover information that is public without breach, already known without restriction, independently developed, or lawfully received from another source.
Our handling of personal information is described in the Privacy Policy at https://listingroyale.com//policies/privacy. You are responsible for providing any notice and obtaining any consent required for personal information that you ask us to publish or process on your behalf.
17. Suspension and termination
You may stop using the service at any time, subject to payment obligations, committed costs, and the Refund and Cancellation Policy. We may suspend or terminate access for material breach, nonpayment, unlawful activity, security risk, abuse, or conduct that threatens people, property, systems, or third-party rights. When practical, we will provide notice and an opportunity to cure.
Provisions concerning payment, ownership, licenses needed for completed uses, confidentiality, disclaimers, liability, indemnity, dispute resolution, and records survive termination.
18. Disclaimers
To the maximum extent permitted by law, services are provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, uninterrupted operation, and results. We do not warrant third-party services, domain availability, regulatory compliance of customer content, or any marketing or sales outcome.
Some jurisdictions do not allow certain disclaimers. In those jurisdictions, these disclaimers apply only to the lawful extent and do not exclude nonwaivable statutory guarantees or consumer rights.
19. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, goodwill, data, or opportunities, arising from the services, even if advised that such loss is possible.
To the maximum extent permitted by law, our aggregate liability arising from a claim is limited to the amount you paid us for the order giving rise to that claim during the twelve months before the event. This limit does not apply to fraud, willful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence where it cannot be limited, or another liability that law does not permit us to exclude.
20. Indemnification
If you use the services for business purposes, you will defend, indemnify, and hold us and our personnel harmless from third-party claims, damages, judgments, and reasonable legal costs arising from Customer Materials, your lack of required rights or authority, your listing or advertising claims, your violation of law or these Terms, or your misuse of the services. We will promptly notify you and allow reasonable control of the defense, and you may not settle a claim in a way that admits fault or imposes obligations on us without consent. This section does not apply to the extent a claim results from our own breach or misconduct.
21. Dispute resolution and arbitration for U.S. users
Before filing a formal claim, the complaining party must send a written description and requested resolution to office@listingroyale.com. The parties will try in good faith to resolve the dispute for at least 30 days. Small-claims matters that qualify and requests for temporary relief concerning security or intellectual property may proceed in a court with jurisdiction.
To the extent permitted by law, unresolved disputes involving a U.S. user will be resolved by binding individual arbitration administered by the American Arbitration Association under the rules applicable to the relationship. The arbitrator may award the same individual remedies a court could award. Claims may be brought only individually and not as a class, collective, consolidated, or representative action. You may opt out of arbitration by emailing office@listingroyale.com within 30 days after first accepting these Terms, with your name, account email, and a clear request to opt out.
If the class waiver or arbitration requirement is unenforceable for a claim, that claim may proceed in court. Nothing here prevents a government agency from exercising lawful authority or limits mandatory rights under local law.
22. Governing law and international users
These Terms are governed by the laws of California and applicable United States federal law, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. Subject to the arbitration section, exclusive venue lies in the state or federal courts serving our principal business address, and each party consents to jurisdiction there.
If you are a consumer outside the United States, mandatory protections and access to courts in your home jurisdiction remain available when they cannot lawfully be waived. You are responsible for compliance with local real estate, advertising, content, tax, and data rules where a listing or campaign operates.
23. Changes to these Terms
We may update these Terms to reflect service, legal, security, or operational changes. The public page shows the effective date and version. Minor clarifications apply when posted to the extent permitted by law. For a significant change, we will email customers and require a new one-time agreement before a later order or payment. Changes do not retroactively alter a completed transaction unless required by law or separately agreed.
24. General terms
These Terms, the applicable order, Privacy Policy, Refund and Cancellation Policy, Domain Registration Terms, and any signed proposal form the entire agreement for the subject matter and replace prior discussions. If terms conflict, a signed project agreement controls the order, then the order summary, then these Terms, unless mandatory law requires otherwise.
You may not assign the agreement without our consent, except in a bona fide merger or sale of substantially all relevant assets. We may assign it as part of a reorganization, financing, merger, or business sale. Failure to enforce a provision is not a waiver. Invalid provisions will be limited or severed while the rest remains effective. Headings are for convenience. Neither party is the agent, partner, employee, or fiduciary of the other.
25. Contact
Questions, legal notices, arbitration opt-outs, and requests for accessible copies may be sent to:
ListingRoyale office@listingroyale.com office@listingroyale.com
Effective date: July 30, 2026
Questions about this policy? Email office@listingroyale.com →